Privacy Policy | Ambervine

1. Introduction

Ambervine ("we", "us", "our") is committed to protecting the personal information of everyone who contacts us, visits our website, or engages our care services. This policy explains what data we collect, why we collect it, how it is used, and what rights you hold over it.

Our services are provided in New Taipei City, Taiwan, and this policy reflects the requirements of the Personal Information Protection Act (PIPA) of the Republic of China (Taiwan). If you have questions, please contact us at [email protected].

2. Data We Collect

We collect only the information necessary to provide or discuss our care services:

Contact details — name, phone number, email address
Location information — district or address for care delivery purposes
Care-related information — details about your family member's situation that you share voluntarily when requesting services
Website usage data — pages visited, browser type, referral source (via analytics cookies, if you consent)
Communication records — emails or messages you send us

We do not collect sensitive health data through this website. Any clinical information shared in the context of arranging care is treated with strict confidentiality under our operational privacy protocols.

3. How We Collect Information

Through the contact form on our website when you submit an inquiry
Via phone or email correspondence
During initial consultations or assessments
Through cookies and analytics tools (subject to your consent — see Section 6)

4. Legal Basis for Processing

We process your personal data on the following bases:

Consent — for marketing communications and analytics cookies
Legitimate interest — to respond to your inquiries and manage our business operations
Contract performance — to deliver care services you have engaged us to provide
Legal obligation — where required by applicable Taiwanese law

5. How We Use Your Information

To respond to your inquiries and arrange consultations
To deliver and manage the care services you have requested
To send service-related communications such as scheduling updates
To improve our website and understand how visitors use it
To comply with any applicable legal or regulatory obligations

We do not sell your personal data to any third party. We do not use your information for unsolicited marketing without your explicit consent.

6. Cookies

Our website uses cookies to operate correctly and, with your consent, to analyse site usage. Necessary cookies cannot be disabled as they are required for the site to function. Analytics and preference cookies are only activated after you consent via our cookie banner.

For full details about the cookies we use and how to manage your preferences, please read our Cookie Policy.

7. Data Sharing

We share personal information only in the following circumstances:

With Ambervine caregivers and care managers who need it to deliver your requested service
With analytics service providers (e.g. Google Analytics) subject to your cookie consent
When required by law, a court order, or a legitimate regulatory authority in Taiwan

Any third party we work with is bound by confidentiality agreements and is permitted to use your data only for the purpose for which it was shared.

8. Data Retention

Inquiry and contact data is retained for up to 24 months from the date of last contact. If an ongoing care arrangement is in place, records are retained for the duration of the engagement and for a period of five years thereafter, in line with standard business record-keeping practice. You may request earlier deletion — see Section 10.

9. Security

We protect your data using appropriate technical and organisational measures including secure data storage, access controls, and staff confidentiality obligations. While no system is entirely risk-free, we take data security seriously and review our practices regularly. In the event of a data breach that affects your rights, we will notify you in accordance with PIPA requirements.

10. Your Rights

Under the Personal Information Protection Act (Taiwan) you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where there is no legal basis for retention
Object to or restrict certain types of processing
Withdraw consent at any time (this does not affect processing that occurred before withdrawal)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

11. Children's Privacy

Our services and website are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted information through our site, please contact us so we can remove it promptly.

12. Third-Party Links

Our website may contain links to external sites such as healthcare providers or government resources. We are not responsible for the privacy practices of those sites and encourage you to read their own policies before sharing any personal information.

13. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will always show when it was last revised. Continued use of our website after a policy update constitutes acceptance of the revised terms.

14. Contact

For any privacy-related questions or to exercise your rights, please reach out to:

Ambervine
No. 37, Section 5, Nanjing East Road, Banqiao District, New Taipei City 220, Taiwan
Email: [email protected]
Phone: +886 2 2334 2105